Before you board
Everything You Need to Know
Frequently asked questions
- Do I need to know how to swim?
- You don't need to be a strong swimmer — all guests wear flotation vests, and our guides are in the water with you throughout. If you're comfortable being in the ocean, you're ready for this tour.
- Is snorkelling experience required?
- Not at all. Our guides are trained to help first-timers feel comfortable and confident in the water. We'll walk you through everything before we even leave the beach.
- How do we get to the boat?
- You check in on Kaʻanapali Beach for your briefing, then board our 6-person shuttle out to the raft.
- What should I bring?
- Bring sunscreen (reef-safe only, please), a towel, a change of clothes, and any personal medications you may need on the water. We provide all snorkel gear, flotation vests, and refreshments.
- Are there age or weight restrictions?
- Guests must be at least 6 years old. There is a weight limit of 300 lbs per guest. Please contact us if you have any specific questions about suitability.
- What if the weather is bad?
- Your safety is our priority. If conditions are unsafe, we will reschedule or provide a full refund. Our crew monitors ocean conditions daily and communicates any changes as early as possible.
- What is the cancellation policy?
- Cancellation terms are shown at checkout when you book. Private charters may have different terms please confirm when booking.
- Where exactly do we meet?
- We meet at Kaʻanapali Beach, Maui. Exact meeting point details and parking information are provided in your booking confirmation email.
- How big are the groups?
- Group tours are capped at 20 guests to keep the experience personal and the reefs uncrowded. If you want complete privacy, our private charter is the perfect option.
- Can I add a sea scooter?
- Yes — sea scooter add-ons are available for the group tour and private charter. Ask about availability when booking or contact us directly.
- Do you offer private tours for special occasions?
- Absolutely. Our private charter is popular for anniversaries, honeymoons, birthdays, and family reunions. Contact us to customize your experience.